TotalDesk WordPress Plugin Features
- Tickets By Year & Month
- Envato
- Set custom Icons for Topics
- Group FAQs into topics
- Inform Agents in Notifications
- WooCommerce
- Tickets By System
- Email Notifications
- Track FAQ views
- XLS export
- Set default values for new tickets
- Saved replies
- Start a chat with a new subject
- 2 Roles: Agent & Reporter
- Set Inbox Archieve Folder
- HTML WYSIWIG Comment Form
- 3 Built in widgets
- Tickets By Year
- Live search for FAQs
- Notify when a ticket has been created
- My Tickets Page
- Tickets By Status
- Notify when someone replied
- Every chat conversation will be saved
- Tickets By Month
- 3 Differnt New Tickt Forms
- Set own ticket Status
- Set custom ticket Project / Systems
- Set custom ticket Types
- Ticket Overview
- Well Documentented
- Attachment Support
- Reporters & Agents can reply to Email
- Desktop Notifications
- Logging / History system
- Slack
- Notify when an agent has ben assigned
- Send a message (new ticket) when no agent is online
- Slack Notifications
- Tickets By Type
- Enter a chat with a given ticket ID
- Notify when a status has changed
- Inbox Fetching
- Order FAQs by View / Popularity
- 2 Layouts
- Create a FAQ based on a ticket
- Tickets By Agent