TotalDesk WordPress Plugin Features

  • Tickets By Year & Month
  • Envato
  • Set custom Icons for Topics
  • Group FAQs into topics
  • Inform Agents in Notifications
  • WooCommerce
  • Tickets By System
  • Email Notifications
  • Track FAQ views
  • XLS export
  • Set default values for new tickets
  • Saved replies
  • Start a chat with a new subject
  • 2 Roles: Agent & Reporter
  • Set Inbox Archieve Folder
  • HTML WYSIWIG Comment Form
  • 3 Built in widgets
  • Tickets By Year
  • Live search for FAQs
  • Notify when a ticket has been created
  • My Tickets Page
  • Tickets By Status
  • Notify when someone replied
  • Every chat conversation will be saved
  • Tickets By Month
  • 3 Differnt New Tickt Forms
  • Set own ticket Status
  • Set custom ticket Project / Systems
  • Set custom ticket Types
  • Ticket Overview
  • Well Documentented
  • Attachment Support
  • Reporters & Agents can reply to Email
  • Desktop Notifications
  • Logging / History system
  • Slack
  • Notify when an agent has ben assigned
  • Send a message (new ticket) when no agent is online
  • Slack Notifications
  • Tickets By Type
  • Enter a chat with a given ticket ID
  • Notify when a status has changed
  • Inbox Fetching
  • Order FAQs by View / Popularity
  • 2 Layouts
  • Create a FAQ based on a ticket
  • Tickets By Agent

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